星级酒店

　Some pre-booked low-priced rooms and some rooms that are routinely booked in peacetime are somewhat different, and businesses “hidden rules” to call these rooms “special channels”.

　During the May Day holiday, many citizens chose to leave their homes for leisure travel. Most of the consumers booked hotel rooms on the Internet in advance. However, some consumers who booked in advance to low-priced, special-priced rooms discovered during their stay. There are some differences between the low-priced rooms and the regular reservation rooms in the same period. The merchants use the “hidden rules” to call these rooms “special channels”.

　Surrogate to stay sneaky

"At the time, in order to be cheap, I didn't expect that the actual occupancy experience would be so bad. The hotel that set a price for the family would even feel like a thief who was sneaky!" Ms. Liu, who lives in Nankai District, has booked a hotel room on a certain website. Subsequent strange check-in experience plunged her into embarrassment. She told reporters that before the arrival of the “May Day” holiday, she asked Morning Net to search for a hotel for her family when she was out and then booked a room for a famous chain hotel for 2 nights at an agency. Most of the hotel’s online quotes were About 600 yuan, and this agent's offer is only 508 yuan, looks very good value.

After the booking was successful, the merchant sent a message to remind Ms. Liu: Since booking through “special channels”, check-in was to contact the merchant in advance. At that time, Ms. Liu did not care. At the time of actual check-in, the family first arrived at the hotel to check-in with Ms. Liu and other people's names, but found that the hotel did not have their reservation information at all. Afterwards, Ms. Liu contacted the agent. The other person stated that he would send someone to check in and then give the room card to her. The room would not be registered with the documents of her family and her family. "in the shop. For such an encounter, Ms. Liu felt embarrassed, but also worried about the security of the stay, and finally frustrated only returned the agent's booking to find another hotel.

Special channels take care to have "pits"

In an in-depth follow-up interview, the reporter learned that many consumers had similar experiences when they booked hotels online. Consumers have reported that they have booked a "special channel" hotel. After arriving at the hotel, they directly receive the room card at the hotel's concierge department. They simply do not have to check in at the general help desk. Some of them saw other people's names on the hotel TV's welcome information after their stay.

In this regard, Bao, who has worked for many years as an agent, analyzes that these so-called “special channels” are actually “recruited” by companies or individuals with “agreement prices”, high-level hotel members, and professional conference companies. Many of these special rooms are subject to restrictions on the room, such as the designated person, non-refundable reservations, delays in the reservation of rooms, etc. Some individual merchants help with the reservation of the room, or even points for gifts. Once consumers have booked such a "special channel" room, they will not only be unable to enjoy the relevant rights and benefits obtained through regular channel reservations, but will also face many possible risks, such as not being able to enjoy restaurant discounts, non-breakfast and non-extension. Check-out time, you can not enjoy real-name value-added services provided by other hotels. In this regard, experienced consumers suggest that when booking similar hotel products, don’t just stare at low prices. For follow-up questions from so-called “special channels”, you must also ask the business to produce a written explanation and leave a record in advance. To prepare for rights violations when disputes arise. (Source: Tianjin Northern Network)